Versa 2 factory settings

[violetderay]

Hi folks, in attempting to reset my new versa 2 back to the factory settings, I did the first step (holding the button down) and now I see a message "Data not cleared Sync & try again"

    My question is sync what and where?

And what do I do next?

The reason I want to reset it to the factory settings is I made many errors in the initial setup and I could find no way to get back to those initials steps. That was probably a mistake.

Thanks for your help!

[violetderay]

Ignore my question! My versa 2 is now ready to go.

[Kamono]

Good evening. Kindly help me how to resolve this problem. I bought my fit bit versa lite two weeks ago. I installed it successfully though my I couldn't receive my notifications, I decided to uninstall so that I could redo the process with hope of solving the problem.  I have been doing that for over a week and to no avail. I have installed the app on my phone,but couldn't update,not its showing data not cleared,sync and try again on the screen. I have tried over and over again. Its failing.

[Kamono]

Please help me. How did you resolve your problem .

[WESTWIND16]

How did you resolve the problem. Mine is stuck on the screen with the x.