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Versa 2 fails to sync

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‎08-25-2020 01:08 - last edited on ‎09-04-2020 15:31 by Fitbit Moderator

‎08-25-2020 01:08 - last edited on ‎09-04-2020 15:31 by Fitbit Moderator

Capture+_2020-08-24-23-33-57.png

 my versa 2 refuses to sync. I've restarted it, I've uninstalled the app multiple times, and it is not syncing. Can you help me or not?

 

Moderator Edit: Clarified subject and updated label

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3 REPLIES 3

‎09-04-2020 15:38

‎09-04-2020 15:38

Hi @Treefitness. Welcome to the Community Forums.

 

Thanks for taking the time to troubleshoot your Versa 2 prior to posting. Also for the screenshot provided. I'm sorry that your watch isn't able to sync correctly. Because those steps didn't work on your watch, I went ahead to share your details with our Support team and I was told that you already have a case created. It seems they're providing you with assistance via email, so keep an open communication with them.

 

If you have another question, don't hesitate to let me know.

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‎09-28-2020 23:00 - edited ‎09-28-2020 23:06

‎09-28-2020 23:00 - edited ‎09-28-2020 23:06

Disregard, just did a restart, and it began to function again. 

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‎10-01-2020 14:38

In response to Cayde-6

‎10-01-2020 14:38

Hi @Cayde-6. I hope you're doing well.

 

Thanks for the update and I'm glad your Versa 2 started working after the restart. Let me invite you to visit our Health & Wellness board where you can make friends, share your tips to achieve your fitness goals and create new topics. If you have another question, feel free to let me know.

 

See you around! 😊

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