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‎02-13-2020 08:35 - last edited on ‎02-22-2020 15:01 by Fitbit Moderator

‎02-13-2020 08:35 - last edited on ‎02-22-2020 15:01 by Fitbit Moderator

Anyone else sick of fitbits LACK of adequate customer service? The fact that we are just expected to buy new products when our gets damaged instead of being able to pay for a repair is ridiculous. On top of that, they don’t even offer screen protectors to further prevent damage. They claim their products are sturdy and durable, but clearly not from my personal experience and all of the other similar stories I have read on this forum. All they want is our money and it’s sickening. Probably never buying from fitbit again, unless they make some much needed changes.

 

Moderator edit: Updated subject for clarity 

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‎02-22-2020 14:56

‎02-22-2020 14:56

@rachael6 Welcome to the Community. Sorry for the delayed reply. 

 

I appreciate the time you took to share your experience with Fitbit. Your feedback and comments are appreciated, we're always striving to improve our watches. Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

 

I'll be around if you have any additional questions. 

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