Versa 2 gets disconnected when using GPS

[Acewald]

Hi all!

A week or 2 ago, my versa 2 had a software update. Since then when I am doing a workout that involves the GPS (running, biking, etc) I have to manual connect in the fitbit app and then disconnects almost immediately. I have deleted and redoqnloaded the fitbit app several times, tried several Versa reboots and phone restarts and nothing. This was never an issue prior to the update - click bike on exercise option and the phone instantly connected. Any other ideas?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Acewald, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it won't stay connected when you are doing a workout using GPS. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article, under the subject "Why isn't GPS working on my Fitbit device?". After this, monitor your watch during the next workout that involves GPS and see if the issue gets fixed.

Keep me posted on the outcome.