Versa 2 gone blank

[Elainecs]

Hi. I put my Fitbit on tonight to come to work and working fine. 
now at work screen is blank and won’t turn on. Won’t sync when I go to the app. 
not has battery as I charged it yesterday. Only had it for 6 months! 

[SunsetRunner]

Try holding in the button for a while and see if it goes to the Fitbit logo. It may take 20 to 30 seconds, but hopefully will wake it up.

Silly question, but are you sure it charged when you plugged it in? I know I’ve had a few times when I thought it was charging but didn’t set it into the charger correctly.

[Elainecs]

Thank you. Yes it was charged. I’ve plugged it back in and out on charge this morning and nothing. When I try and sync via the app on my phone it won’t. And says it has 89% battery!

[Elainecs]

After the screen going black and nothing happening. Wouldn’t sync or turn on I have had an online chat and done all the trouble shooting things we could, fit bit are sending me a new versa 2 out. 

[Odyssey13]

Good news @Elainecs and thanks for sharing. When it arrives, set it up as a new device on an existing account and your history will be there to continue the journey.

[Elainecs]

Thank you. So don’t delete the old one on my phone then? 

[Odyssey13]

@Elainecs you can remove the old one first. Usually it will ask you if you wish to replace the old one with the new one.