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Versa 2 got overheated while on charge

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‎12-10-2021 00:01

‎12-10-2021 00:01

Hi,

I had put the versa 2 on charge like any other day. But when I picked it up, it was burning hot. Like I literally couldn’t hold it in my hand. I just kept it away for an hour to let it cool down. It’s been 3 hours and it’s not switching on. No display Nothing. 
Any suggestions? 

kunzie3178

India 

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‎12-10-2021 10:25 - last edited on ‎12-11-2021 06:47 by Fitbit Moderator

‎12-10-2021 10:25 - last edited on ‎12-11-2021 06:47 by Fitbit Moderator

Hi @Kunzie3178 - Do not charge if it gets hot - there is a risk of burn.

 

Probably best to inform Fitbit Support directly. T

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

 

 

Moderator edit: format and word choice. 

Author | ch, passion for improvement.

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‎12-11-2021 06:46

In response to Guy_

‎12-11-2021 06:46

Welcome  to the Fitbit Community, @Kunzie3178 and thank your for your assistance @Guy_. I'm sorry to hear your Versa 2 gets hot.

 

As @Guy_ mentioned, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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