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Versa 2 green screen

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‎10-05-2023 15:08 - last edited on ‎10-06-2023 08:40 by Fitbit Moderator

‎10-05-2023 15:08 - last edited on ‎10-06-2023 08:40 by Fitbit Moderator

Tonight my Versa2 screen turned green (had this issue before and it sorted itself). Watch was purchased June 2022. Spoke with support but advisor couldn't help me much. Any ideas? Fitbit will get back to me regarding warranty as watch less than 2 years old.

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-06-2023 08:43

‎10-06-2023 08:43

Hi there, @IceHockeyFan. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 and your time in trying to troubleshoot it before posting here. 

I've seen our Support Team was able to continue assisting you after you posted here. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎10-07-2023 22:52

‎10-07-2023 22:52

Hi There IcehockeyFan,

Did you get a suggested fix ? 

Mine has done the same (fixed for a while ) then back to green screen. 

Can't do a factory reset as can't access settings on Versa 2 - due to green screen.

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‎10-08-2023 04:04

In response to Flashjones1

‎10-08-2023 04:04

Yes. Returning it to Fitbit for a replacement. Mine went to green screen a couple of months ago then sorted itself. Not this time unfortunately 😞

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