Versa 2 has a black screen

[RylanDuff]

My versa 2 has blackscreened and the display is not working. There is a small green dot and a red line off to one side of the watch, but that is all that is on the screen. It still responds with vibrations when I press the button or if I get a notification. I have tried restarting but that has done absolutely nothing.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @RylanDuff.

Thank you for sharing the details of the issue you’re experiencing. I appreciate your troubleshooting efforts. Since you've tried to restart the watch, I recommend changing a clock face: How do I change the clock face on my Fitbit device?

Keep me posted on the outcome.

[RylanDuff]

Thanks for your response.

I did try changing the clock face but it had no effect. Although, I believe the pixel board in the watch is broken as when charged for a while the watch looked similar to when the pixel board in my laptop broke 

[LiliyaFitbit]

Thank you for your reply, @RylanDuff.

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.