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Versa 2 syncing and SPo2 tracking issues

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‎12-27-2020 07:04 - last edited on ‎12-28-2020 10:16 by Fitbit Moderator

‎12-27-2020 07:04 - last edited on ‎12-28-2020 10:16 by Fitbit Moderator

I updated the fitbit app on my Samsung S9 (Android 10) on December 9 2020. Since then, the Bluetooth will not stay connected and the watch will not measure my O2.

I believe the watch also updated.  I have version 35.71.6.19

 

 

Moderator edit: updated subject for clarity

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‎12-28-2020 10:15 - last edited on ‎02-12-2025 12:54 by Fitbit Moderator

‎12-28-2020 10:15 - last edited on ‎02-12-2025 12:54 by Fitbit Moderator

Hi @af0126, it's great to see you in our Fitbit Community. Regarding the syncing issue that your Versa 2 has experienced, I'd like you to try the troubleshooting steps that are listed in this help article in order to fix the syncing issue.

After this, check out this help page, which explains how the SPo2 feature works.

Finally, monitor your watch during the next 24 hours and see if it syncs and tracks SPo2 data properly.

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎01-01-2021 10:53

In response to JuanJoFitbit

‎01-01-2021 10:53

I've done all the troubleshooting steps over the past few days, even including Factory Reset of my Versa2. 

Nothing has permanently fixed the Bluetooth connection issue.  Initially the watch is connected to the phone, but after some time (I have not yet figured out when) the connection is lost and requires a manual refresh in the Fitbit App to re-establish the BT connection.

Note: this BT connection issue started for me when I updated my Fitbit App on my Samsung S9 on December 9.  Prior to this update, I have not had any BT problems.

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