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Versa 2 has bright lines on screen

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‎06-24-2021 05:13 - last edited on ‎06-25-2021 11:08 by

‎06-24-2021 05:13 - last edited on ‎06-25-2021 11:08 by

Bright white lines started to appear on the face of my watch. It started with one on the far right of the screen about a week ago. Yesterday,  another line showed up on the far left side.  This morning I woke up to almost the whole face covered in these bright lines. Has anyone else had this experience? Is there a fix or am I doomed? 

20210624_065141~2.jpg

 

 

Moderator edit: subject for clarity 

 

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‎06-25-2021 11:12

‎06-25-2021 11:12

Welcome to the Fitbit Community, @ToySS.

 

Thanks for the details shared in your post and for providing a photo. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this. I recommend you continue working with them since they have already all the details and special tools to continue assisting you. 

 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

See you around.

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