05-09-2022 10:07 - edited 05-12-2022 07:08
05-09-2022 10:07 - edited 05-12-2022 07:08
FIXED
suddenly today my Fitbit versa 2 deleted 90% of my calories burned! I’ve restarted my watch and phone ( iPhone 8 with the latest iOS) steps and miles seem to be okay at the moment.
Any ideas on how to fix this please?
All sorted now , Thanks 👍🏻
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
05-10-2022 11:03 - edited 11-03-2023 11:58
05-10-2022 11:03 - edited 11-03-2023 11:58
Hi there, @InsulinPixie. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your calories.
To better assist you, may I know if the calories were deleted from your Versa 2 or the Fitbit app?
If the calories were deleted from your Fitbit app, please check that you have not manually logged an activity that starts and ends at that point in time. Typically, your data will be recalculated if you manually log an activity as the manually logged activity takes precedence over the data you tracked while wearing your Fitbit device at that point in time. For example, if I'm wearing my Fitbit device and walking and I burned 100 calories, then I go to the computer and manually log an activity that starts and ends at that point in time for say 1 hour, Fitbit will calculate how many calories I burned and it may bring my calorie count to something below 100. For more information, see How do I add, edit, or delete Fitbit data and activities?
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
05-10-2022 11:03 - edited 11-03-2023 11:58
05-10-2022 11:03 - edited 11-03-2023 11:58
Hi there, @InsulinPixie. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your calories.
To better assist you, may I know if the calories were deleted from your Versa 2 or the Fitbit app?
If the calories were deleted from your Fitbit app, please check that you have not manually logged an activity that starts and ends at that point in time. Typically, your data will be recalculated if you manually log an activity as the manually logged activity takes precedence over the data you tracked while wearing your Fitbit device at that point in time. For example, if I'm wearing my Fitbit device and walking and I burned 100 calories, then I go to the computer and manually log an activity that starts and ends at that point in time for say 1 hour, Fitbit will calculate how many calories I burned and it may bring my calorie count to something below 100. For more information, see How do I add, edit, or delete Fitbit data and activities?
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...