Versa 2 has stopped syncing and tracking my runs

[Bbaus88]

My versa 2 has stopped syncing properly with my phone and stopped tracking my runs entirely in the last few weeks. It connects for a couple of minutes and then the GPS drops out entirely. 

It had been working fine for > 12 months. I have switched off my Verda, disconnected from Bluetooth and reconnected, uninstalled and reinstalled the app and completed the recent update. No change or improvement. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Bbaus88. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done so far, please try the troubleshooting steps provided here Why won't my Fitbit device sync?

As for the GPS, this may be happing because you're not doing an exercise outdoors, therefore, the GPS connection is lost. Note: If the GPS signal is lost during the exercise, a map might not appear in the Fitbit app.

Verify the following requirements; then try the troubleshooting steps if necessary.

• Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.
• Confirm that Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings.
• Make sure that phone is within 30 feet of your device.
• Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?
• Confirm that the Fitbit app can use your phone's GPS sensors. For more information, see How do I allow my Fitbit device to use my phone's GPS sensors?

If the issue persists, see if GPS connects after each step:

1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.

Hope that helps!