Versa 2 headphone inquiry

[tiomka]

For me is plaing only right side of my huawei freebuds. What to do? Price 200euro for watch and 100euro for headphones and its not work!!! I can see here is a lot of problems with different types of connections with versa: notification,sync,music load,headphones... is it soft or watch should go to recycle bin?

Moderator edit: Subject for clarity

[YojanaFitbit]

Hi @tiomka nice to see you around. Thanks for sharing your feedback about your Fitbit experience with your Versa 2. My apologies for the delay.

I'd like to know more details about the issues that you're having when listening music on your Fitbit. Please check this helpful article about this topic: Why can't I control music with my Fitbit device? I'll be around in case that you have specific questions about the features you mentioned in your post. 

I'll be waiting for your reply.

[tiomka]

hi. I can connect and can control just only right side work. First few
second I can hear left side also but sound play different speed then in
right and after that its just gone. Headphone huawei freebuds 1gen.

[YojanaFitbit]

Thanks for getting back to me @tiomka. 

Have you tried to remove your headphones and pair them again? You can see the steps here: How do I connect Bluetooth audio devices to my Fitbit watch? Please check that your headphones are working correctly with other Bluetooth devices. Sorry for these inconvenience.

I'll be around, please keep me posted. 

[tiomka]

Yes I did. It’s not help. Headphones works good with my computer,Android an
iOS phones. Problem just with Fitbit versa 2

[YojanaFitbit]

Thanks for confirming those steps @tiomka. What model of phone are you using? Users have reported those type of issues with older models. 

Have you tried putting the device on the other wrist (preferably the same side as the receiver on the headphones).

I'll be around. 

[tiomka]

are you serious? how should i workout? of course I tried it because I tried
everything

[YojanaFitbit]

Hi @tiomka, sorry to hear that you're still not able to use your headphones to connect with your Versa.

I really appreciate all the troubleshooting steps that you've tried until now. I've requested a case on your behalf. You should soon receive an email from Customer Support. 

Thank you for your understanding.