help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 heart rate accuracy concern during exercise

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-05-2021 05:32 - last edited on ‎03-07-2021 15:45 by Fitbit Moderator

‎03-05-2021 05:32 - last edited on ‎03-07-2021 15:45 by Fitbit Moderator

I just completed a hit workout and could tell my heart rate was up. However, my versa 2 showed a below zone rate of around 85. When I was all done, I logged into the the app and it was then that my heart rate showed higher (fat burn zone). Is there a correlation between using the watch and needing to have the app on my phone running in the background as well to read properly?? And yes, I have it in the correct position, etc. Somedays it works just fine and other days I can’t get an accurate reading. This was the first day though that I noticed it change when I opened up the app on my phone.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎03-07-2021 15:45 - last edited on ‎03-13-2025 08:45 by Fitbit Moderator

‎03-07-2021 15:45 - last edited on ‎03-13-2025 08:45 by Fitbit Moderator

Hi @Westondesign, welcome to the Community Forums.

Thanks for bringing this to our attention and for sharing so many details, I understand how frustrating this matter can be for you. To further investigate this situation, can you please let me know when was the first time you experienced this situation and how many times since then? Which phone are you using with your Versa 2? Do you experience the same issue with your heart rate daily stats too or just during an exercise? In the meantime I receive your answers, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps that are specified there. 

Looking forward to your reply. Please let me know if you have any additional questions.

Best Answer
0 Votes

‎03-07-2021 16:57

In response to RicardoFitbit

‎03-07-2021 16:57

Hello and thank you for your reply! I currently have my app running on an iPhone Xs. I’ve noticed this issue a number of times most noticeably it seemed when doing a “weights” specified workout. However, this was the first time I seemingly found a correlation between the app open and running on my phone and the heart rate reading correctly. 

I work out almost daily so I’ll be sure to see if I have this issue in the future WHEN my app is open. Thanks!

Best Answer

‎03-07-2021 17:01

‎03-07-2021 17:01

I also do not notice a problem with the day-to-day heart rate readings. At least I’ve never paid that close of attention to them.

Best Answer
0 Votes

‎03-22-2021 05:14

In response to RicardoFitbit

‎03-22-2021 05:14

I just was able to confirm today that my heart rate monitor does not work correctly if I’m not synced with the app on my phone. I was doing a workout and I was continually below zone so finally I checked and saw that I didn’t have the app open on my phone. I opened it, synced it, and then my watch went from below zone to cardio zone! Is this supposed to work this way or is this a glitch with the software. Thank you for your help.

Best Answer
0 Votes