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Versa 2 heart rate accuracy concern

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‎03-11-2021 11:58 - last edited on ‎03-12-2021 16:20 by Fitbit Moderator

‎03-11-2021 11:58 - last edited on ‎03-12-2021 16:20 by Fitbit Moderator

Seriously! Never a reply or fix. I was so enthusiastic about my versa fitbit. Encouraged others to buy. Now, since the last update I am so frustrated and unmotivated! The heart rate tracker does not work properly anymore. I can barley breathe and it will say my heart rate is at rest levels. It will work for 5 min, then drop. This is especially true with intense workouts.  I tried all the suggested fixes. This is a problem for many.  Time to find a new brand of watch? I won't be endorsing if this isn't fixed ASAP!! 

 

Moderator Edit: Clarified subject

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‎03-12-2021 16:19

‎03-12-2021 16:19

Hello @Simone46, it's nice to see you again participating here in the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Heart-rate tracking can be affected by several factors including air temperature and device location on your arm. For more information about this, please check our help articles:

 

 

However, if your heart-rate tracker seems inaccurate after taking the recommendations into account, please reply with answers to the following questions so I can further investigate:

 

  1. What were you doing when you noticed the problem? If you were exercising, specifically what types of exercise?
  2. Were you wearing the Fitbit device particularly tight or loose?
  3. What was the position of the Fitbit device on your wrist? 

 

I'll be waiting for your reply if further assistance is needed.

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