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Versa 2 heart rate not working

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I have had my current Versa 2 for less than 6 months. Last week, I noticed that my heart rate was not updating.  I have tried all the advice I can find online. I have reset my phone, reset the Versa, I have toggled the setting, and done the update.  I don't know what else I can do.  This is very irritating. I was really enjoying the device.  

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I'm really annoyed as well - week three of heart rate working like **ahem**! Everything was fine before and just switched one day. All the stats and workout progress are now useless, wish Fitbit would address this issue, rather then sending standard answers...

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