Versa 2 heart rate sensor not working

[fordboy82]

What a joke!!!! I have purchased numerous Fitbit trackers in the past and the newer the technology the worse Fitbit gets! Call support and they tell you to try everything you just did, restart, reset try and charge fully. I’ve gone through two versa’s one was warranted and the second stopped after 8 months purchased a versa 2 and now after 11 months my versa 2 is not working. Worked with support and was told I’d be contacted with 48 hours which has now been 4 days. Fitbit has gone down hill and after spending so much in the past few years I now know I will no longer spend my hard earned money on these poor quality products. How can you charge hundreds for a watch that can’t last a year? Pretty sad a company can’t stand behind there products! Any that is thinking about purchasing a Fitbit I would strongly reconsider!! Save your money and a huge headache!!!

[MarreFitbit]

Hi there @fordboy82, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the Fitbit device is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

With that said, I'd appreciate if you wait the next few days to receive a response from our team. Keep in mind that they will definitely continue to work with you.

Have a nice day.

[fordboy82]

I understand that there may be defects in a product here and there but like I said the last 3 Fitbit’s I owned have all had premature failures, yes my first versa was warranted and I decided to upgrade after the second but why is it they all fail under a year? My wife’s versa 2 has been warranted as well. To me that is getting to be poor quality. 
Further more your support team is the one that said I would be contacted within 48 hours, you seemed to reply quickly after I wrote a bad review but the support team can’t handle issues in a timely manner? Again they said the 48 hours and I gave it twice that!