Versa 2 heart rate sensors not working

[allan2110]

The heart rate monitor isn’t working on my versa 2.

I have tried a hard reset and this hasn’t worked. The green lights aren’t working on the watch either. 
please can you help? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @allan2110, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps to fix the heart rate sensors of your Fitbit device.

I'll be here if further assistance is needed.

[jprince609]

I am having same issue with versa 2 not indicating heart rate. First noticed dec. 21st. Been investigating troubleshooting techniques ever since. Checking wrist placement and fit tightness, Cleaning, turning off and on heart rate monitoring on device with no success. Shutdown device would only provide momentary heart rate response, but would go away shortly after. Greenight would flash upon restart after a shutdown, but would go unresponsive shortly after. Now lights are not responsive at all. Device is one year old.  Been holding off on factory reset until just moments ago, and still no response. Can someone help me?

[Fionatsmith]

I have the same issue. Tried all the reset steps suggested with no luck. No green light on the monitor.  Please advise. Thank you!!

[allan2110]

Have tried all the points set out in the link you give me and still no success.

Sent from my iPhone