Versa 2 heart rate, steps tracking issues

[StrictlyNinja]

I'm so over fitbit. I warrantied my original versa because the heart rate monitor wasnt reliable or accurate.  My husband bought me that for xmas.  I was so excited for the versa 2.  Got that, same issue.  The watch was off my wrist for hours and still recording a heart rate.  They sent me a new watch face.  Not only is the heart rate monitor unreliable and doesnt work at all, the step counter is bogus as well.  If I scratch my head it counts steps.  The heartrate monitor still doesnt work on my replacement.  Two christmases in a row I got ripped off by fitbit.  Never again.  Sorry fitbit, you're losing me to Samsung this christmas.  I'll let them have a chomp at the bit see if they disappoint me as much as you have.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @StrictlyNinja, it's great to see you in our Fitbit Community. I'm sorry to hear that your Versa 2 is experiencing heart rate and steps tracking issues when you are not wearing it. I totally understand how you feel about this and we appreciate your feedback since this helps us to keep improving.

I'd like to turn the bad experience you've had into a good experience. If you change your mind, please try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, set up your watch from scratch and see if the issues get fixed.

Keep me posted on the outcome.

[StrictlyNinja]

I've already tried the whole factory resetting, more than once.  I feel like this is just a fancy watch to tell the time and get notifications now.  My main reason for wanting this device was the heart rate monitor.  Even with all of the issues I had with the versa 1, I still wanted the versa 2 the very next christmas.  I've already warrantied my versa 2 once.  I'm just at a loss for what to do.  It takes 10 hours to charge my fitbit now.

[JuanJoFitbit]

Hi @StrictlyNinja, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.