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Versa 2 heart rate tracking stops working

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‎01-24-2021 11:36 - last edited on ‎01-24-2021 20:26 by Fitbit Moderator

‎01-24-2021 11:36 - last edited on ‎01-24-2021 20:26 by Fitbit Moderator

Hi my fitbit versa 2 sometimes stops reading my heart rate. Ive restarted it and cleaned the back and it started working but only on my other wrist. I dont know if tattoos interfere with it but it is rather frustrating when it only works where you dont really want it to. It is only 3 months old so this is rather dissapointing. 

 

Moderator Edit: Clarified subject

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‎01-24-2021 20:25

‎01-24-2021 20:25

Hi @Nataliep7, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps to fix the heart rate sensors of your Fitbit device.

 

Looking forward to your reply. Let me know if you have any additional questions.

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