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Versa 2 touchscreen not responding

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‎01-24-2021 09:27 - last edited on ‎01-24-2021 20:33 by Fitbit Moderator

‎01-24-2021 09:27 - last edited on ‎01-24-2021 20:33 by Fitbit Moderator

I got a replacement Versa 2 as my screen stopped responding. It came up yesterday telling me to update my tracker, which I did

 

I charged it this afternoon, and the and no i can only see the time screen. Can't swipe into exercise etc.

 

Moderator Edit: Clarified subject

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‎01-24-2021 20:32 - last edited on ‎08-18-2025 11:58 by Fitbit Moderator

‎01-24-2021 20:32 - last edited on ‎08-18-2025 11:58 by Fitbit Moderator

Hi @Robo82, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to restart your Versa 2 to fix the display issue you're currently experiencing. To do so, please check the steps that are specified on: How do I restart my Fitbit device? and let me know how it goes. 

I'll be here if further assistance is needed.

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