Versa 2 incorrect workout summary stats

[zpetkova]

For the second day in a row my Versa 2 is showing incorrect summary stats on my workouts, i.e. the color bar shows mostly warmup and a little fat burn, and it doesn’t show total calories or zone minutes, even though once I click on the workout for more details I can see a different warmup/fat burn/cardio breakdown plus calorie count plus zone minutes. How can I fix this? 

[EdsonFitbit]

Welcome to the Fitbit Community, @zpetkova.

Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

Thank you for your time while dealing with this situation.

If you have any question, please let us know.

[zpetkova]

Customer support has not been able to help fix this so would appreciate some help here. I have restarted my Fitbit, and the app and my phone. And I have reset my Fitbit on the app. Thanks.

[EdsonFitbit]

Thanks for the update, @zpetkova.

If Customer Support instructions haven't helped you to resolve the issue, I would recommend updating them in order to get further assistance. 

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