Versa 2 is acting odd

[Versa-user776]

The screen of my versa 2 went black a few days ago. It still vibrated and tracked my steps/heart rate. Given that my screen doesn't work I can't do a factory reset. Now it started vibrating non-stop. Only if you keep the butten pressed in long enough it stops, but after a few moments it starts vibrating again without stopping. It also won't synchronise with the app anymore. Please help as I now have a watch that I can't use to tell time...

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Versa-user776. Welcome to the Community Forums. Thanks for the trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Since your Versa 2 is not responding to anything, I suggest performing a factory reset by following the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

Afterwards, you can follow the steps to set up your Fitbit device How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.