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Versa 2 is acting odd

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‎09-13-2020 12:39 - last edited on ‎09-14-2020 13:24 by Fitbit Moderator

‎09-13-2020 12:39 - last edited on ‎09-14-2020 13:24 by Fitbit Moderator

I can not figure out what to do with my Versa 2. I have restarted it over 15 times. Sometimes it will take the restart then after about 5 minutes it will restart on it's own again. I then did a factory reset and that worked for a day. Then it stopped tracking my steps and heart rate. Then my heart rate was significantly high. The last time I attempted to restart it I got the triangle with exclamation mark as the only response. Then it turned off. I am almost sure as of now that my device is completely broken. I cannot think of what to do with it. Could someone please help? I don't know what else I could possibly do.

 

Moderator Edit: Clarified subject

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‎09-14-2020 06:51

‎09-14-2020 06:51

Contact Customer Support.

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‎09-14-2020 13:30 - edited ‎09-20-2023 10:25

In response to SunsetRunner

‎09-14-2020 13:30 - edited ‎09-20-2023 10:25

Hi there @turtlechick82, welcome to the Community Forums. I'm sorry to hear about your Versa 2's recent behavior, I understand how you must be feeling. Thanks for the details provided in your post, I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options since I saw that your recent chat with them got disconnected. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Thanks for your advice @SunsetRunner.

Maria | Community Moderator, Fitbit


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