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Versa 2 is acting odd

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‎09-26-2021 19:21 - last edited on ‎09-27-2021 16:01 by Fitbit Moderator

‎09-26-2021 19:21 - last edited on ‎09-27-2021 16:01 by Fitbit Moderator

My Fitbit versa 2 will not allow me to swipe on the screen at times. It performs functions on its own (will start a work out/set an alarm/ etc.), will not allow me to click on any apps/features, moves back and forth very rapidly between several displays, and powers off randomly. (It’s now currently stuck on the power up screen that displays the Fitbit symbol.)
I have stopped the rapid screen motion by holding down the Side button, and allowing the screen to go black. I’ve also let the battery completely drain and then recharged the watch.

Anyone else having this problem?

 

NEXT DAY UPDATE: The unit does not cut on. It no longer works after 10 months. (Exact same lifespan of my versa lite also)

 

Moderator Edit: Clarified subject

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‎09-27-2021 16:05 - edited ‎08-11-2023 04:56

‎09-27-2021 16:05 - edited ‎08-11-2023 04:56

@Slimming_Tina Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

I've seen that you contacted our Support Team after posting here and they've already addressed this matter. If you have any questions regarding the outcome of your support case, please feel free to contact our team back so they can continue assisting you.

Maria | Community Moderator, Fitbit


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