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Versa 2 is acting odd

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‎12-27-2022 12:31 - last edited on ‎12-27-2022 13:34 by Fitbit Moderator

‎12-27-2022 12:31 - last edited on ‎12-27-2022 13:34 by Fitbit Moderator

Haven’t had any issues prior to today since buying it back in March 2022. But ever since this morning my Versa 2 has been super glitchy. It hasn’t been in contact with water. I’ve tried Turing it off and turning it back on multiple times but continue to have this issue. I’ve also tried changing the clock face.


Has anyone else had this issue? What do I need to do?

 

 

Moderator Edit: Clarified subject

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‎12-27-2022 13:35 - edited ‎12-18-2023 05:28

‎12-27-2022 13:35 - edited ‎12-18-2023 05:28

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, would you mind giving me more details about the exact issue with your Versa 2? Would you please describe its behavior? 

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


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‎01-01-2023 19:01

In response to MarreFitbit

‎01-01-2023 19:01

Hi @MarreFitbit @thank you for reaching out. For a while the screen would glitch and go in and out with showing my screen. I would restart it and it would act normal for a bit then going back to glitching. I tried to see if it was the clock face I had at the time, but with every clock I tried it would do the same thing. I tried restarting it multiple times. I ended up wearing it throughout the day, seeing if it would resolve itself. I let the battery run somewhat completely dead before charging it later that night. I believe it ended it sometime during the night while I was sleeping it resolved itself. In the morning and the days following up to now it hasn’t glitched (knock on wood…lol). 

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‎01-01-2023 20:05

‎01-01-2023 20:05

My versa 2 has been acting up too.  I contacted customer service after restarting it several times.  They had me to have the clock which I did and it let me swipe but still is not consistently letting me get to other screens.

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‎01-08-2023 18:06

In response to MarreFitbit

‎01-08-2023 18:06

Hey there @MarreFitbit @what is your suggestion with the Fitbit doing this glitching thing. It started glitching back up again last night. Now I’ve used a different clock face than the one before, and I’ve tried shutting it off and turning it back on again and it still is glitching. I took a video of the screen showing how it is glitching if that helps. Glitching Fitbit screen  

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