help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 Display Frozen On Stopwatch

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-07-2023 05:08 - last edited on ‎01-08-2023 17:59 by Moderator Alum

‎01-07-2023 05:08 - last edited on ‎01-08-2023 17:59 by Moderator Alum

My fitbit has been stuck on the stopwatch screen. I cannot go back with swipe. 

 

The soft reset doesn't work and i cannot get to the hard reset. Also trying to change the clock doesnt work as it remises to change. Please help..

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-08-2023 18:07 - last edited on ‎10-11-2024 09:09 by Fitbit Moderator

‎01-08-2023 18:07 - last edited on ‎10-11-2024 09:09 by Fitbit Moderator

Hi there @Sanne_JD. Welcome to Community Forums.

Thank you for the troubleshooting steps performed and the feedback. I'd recommend you follow these steps to restart your device.

You can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

Best Answer
0 Votes