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Versa 2 is acting odd

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‎07-12-2023 12:53 - last edited on ‎07-13-2023 07:13 by Fitbit Moderator

‎07-12-2023 12:53 - last edited on ‎07-13-2023 07:13 by Fitbit Moderator

I have been noticing since today morning, that my versa 2's screen is acting up, it seems as if someone is swiping continuously on the screen and because of that the battery is getting drained.bit is automatically opening apps and not responding to touch. I have been using this watch for past 2 and half year and have never had this issue. Last month i did a software update and since then the touch of the watch has some or the other issue. I have done factory reset and switched off my watch atleast 5 times. Changed the face of the clock and all that I could find online. Nothing has helped 

Moderator Edit: Clarified subject

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‎07-13-2023 07:16

‎07-13-2023 07:16

Hi there, @anukta. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-13-2023 07:16

‎07-13-2023 07:16

Hi there, @anukta. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-13-2023 09:17

In response to MarreFitbit

‎07-13-2023 09:17

Since my Versa 2 is not in warranty period, the customer care could not help me out. 

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‎07-14-2023 03:11

In response to anukta

‎07-14-2023 03:11

I’ve been in the same position as you and feel your frustration! I keep seeing a notification at the top of the forum stating that there’s a HIGH volume of support requests and that we should be patient. Will Fitbit admit they made a software update error that impacted our devices adversely? 

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