Versa 2 is acting odd

[Glimpse]

For the last week or so my Versa 2 just randomly starts being unresponsive (it does have battery life) but it just switches it’s self off when I notice one of two things happen a) if I sync with my phone 2 or 3 times it may switch its self back on but I’ve lost the period it was off for or b) the screen it’s very bright and flickering and after a short while it may let me reboot the watch or I have to leave it for a while and then reboot or resync - any clues?? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Glimpse. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is acting odd. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Glimpse]

Thanks this hasn’t helped it is still switching itself off, any other suggestions?  Thanks 

[MarreFitbit]

@Glimpse You're very welcome! Since all the steps you tried didn't work, you have a Charge 5 and report it's acting odd, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it.