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Versa 2 is adding floors

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‎05-20-2024 06:53

‎05-20-2024 06:53

My versa 2 is adding floors suddenly. It said I climbed 97 flights of steps. I tried deleting the data and it’s still there. It has added floors on prior days as well. 

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‎05-22-2024 09:21 - edited ‎05-22-2024 09:22

‎05-22-2024 09:21 - edited ‎05-22-2024 09:22

Hi @Chershow71. Welcome on board.

Thanks for letting me know about your Fitbit not recording your floors accurately. Your device has an altimeter which is a sensor that calculates altitude based on atmospheric pressure to track your floors. However, your device may give you credit for extra floors while doing everyday tasks such as opening doors, driving, AC, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes. Exposure to excess moisture can also result in extra floors.

If the previous condition don't apply to you, please make sure to have your Fitbit updated to the latest version. Also restart your Fitbit to correct any misbehavior, wear it snug on your wrist and monitor its behavior. If the issue persists, let me know since when this started to happen as well the model of your Fitbit device.

I'll be around, keep me posted.

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