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Versa 2 is getting stuck on timer

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‎02-28-2023 06:24 - last edited on ‎02-28-2023 08:09 by Fitbit Moderator

‎02-28-2023 06:24 - last edited on ‎02-28-2023 08:09 by Fitbit Moderator

Greetings all...I use the timer on my Versa two a lot during excercise. But lately I can't exit the timer screen and can't return  to the clock face. It just gets stuck in any scroll up or down screens from the timer, but can't return to  main clock face. I read about the reset holding the button 10 sec, and the clock face came back, but if I go to alt screen timer...I'm stuck again! Any suggestions? Thanks

 

Moderator Edit: Clarified subject

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‎02-28-2023 08:11 - edited ‎10-18-2024 08:33

‎02-28-2023 08:11 - edited ‎10-18-2024 08:33

Hi there, @Gavmannn2015. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-28-2023 08:11 - edited ‎10-18-2024 08:33

‎02-28-2023 08:11 - edited ‎10-18-2024 08:33

Hi there, @Gavmannn2015. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-10-2023 13:43

In response to MarreFitbit

‎03-10-2023 13:43

Greetings
I am able to get the Fitbit to reset and back to the clock face by hard
pressing the side button till the green dot pattern appears.
Unfortunately, every time I go to the timer, which I do use daily, it gets
stuck. I can scroll up and get the message Nothing new here, can sometimes
tap the top of that screen for the quick settings, but no there is getting
back to the clockface, till I do the same reset procedure.

I think perhaps the issue is the side button? It used to be a simple push
it to get back to the main screen watch face, but now it requires a hard
push down till the reset happens. At least I can still use it, just not as
easily!
thanks
James
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