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Versa 2 is locked

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‎08-01-2020 13:17 - edited ‎08-01-2020 13:38

‎08-01-2020 13:17 - edited ‎08-01-2020 13:38

Hi,

 

My Fitbit versa 2 is saying unlock with phone. I do have a pincode, but I never keyed it wrong, and certainly not more than 10 times

 

When I go to the Fitbitt App and Tap on Device Lock, I get the following message:

"Oh no! your Versa 2 is permanently locked because you entered the wrong PIN too many times. If you continue, we will delete the Wallet and lock your Versa 2 settings. Please contact customer service for further support."

 

My Fitbit is still syncing, how can I regain access to my Versa 2?

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‎08-01-2020 14:51

‎08-01-2020 14:51

Did you contact customer service? This is a user forum.

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