Versa 2 is losing connection with my phone

[Albertpent]

Varsa 2 disconnects and keeps looking for the device

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Albertpent, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is losing connection with your phone. Thanks for the details provided in your post, I'll be glad to help you with this.

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 2 doesn't sync, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync? 

Let me know if you need further assistance, I'll be around. 

[UncleTamir]

Hi,

I'm also experiencing this issue with my Versa 2. Every day, after stepping away from my phone, my Versa 2 gets disconnected, and won't reconnect. When I check my fitbit app, it says "looking for device". Then I go in my bluetooth settings, click connect, and I get a message saying "not in range". What I need to do to reconnect my Versa 2 is restart it (sometimes 2-3 times) until it reconnects.

While i'm able to hustle to get the Versa 2 connected each time, it is extremely annoying that I have to do that. Furthermore, it didn't do that before, with my previous watch. Before blaming my phone, I recently upgraded phones, and I'm having the same issue. Both my Versa 2 and phone are using the current software.

Could it be an issue with the watch?

[MarreFitbit]

Hi there @UncleTamir, welcome on board. I'm sorry to hear that your Versa 2 is also having connectivity issues, I understand how annoying this must be for you. Your efforts while trying to fix the issue are really appreciated. Thanks for all the details shared in your post.

I've seen you just have chatted with our Support Team who already helped you with the issue. If you have any further questions, please feel free to contact them back.

I'll be around if there's anything else I may do for you in the meantime. 

[UncleTamir]

Thank you MarreFitbit for your answer. I did speak to the Support Team, but their resolution was "Sometimes it can be Bluetooth interference". I am not really satisfied with this answer and i'm looking to see if I should replace the Versa 2, or keep being frustrated with it. Here are the other troubleshooting steps it tried myself:

- Reset my watch to factory settings

- Made sure it was using the latest software update

- Remove / re-add my Versa 2 from the Fitbit app

- Deleted / re-installed the Fitbit app

- Tried with a different phone

I'm able to reproduce the issue 100% of the time. All I have to do is leave my phone in one location, and step away from it while wearing my watch. Perhaps the Support Team could have offered to send a trouble ticket for my issue? Is there existing documentation about others having the issue? if yes, i'm expecting a software update to correct that, if not, i'm expecting being offered a repair/replacement.

[MarreFitbit]

Hi there @UncleTamir, thanks for getting back and for the update. I understand where your concern is coming from. My best recommendation is to get back with our Support Team as they have the tools to check how your Versa 2 is behaving when it comes to the synchronization. I know this is not the resolution you're hoping for, but we've exhausted all the troubleshooting steps on your own and with our team. They left some notes on your support ticket in case you continue to have these sort of issues, they will now tell you what's next or what your options are.