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Versa 2 is missing calories burned

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‎05-19-2020 10:05 - last edited on ‎08-10-2020 06:23 by Fitbit Moderator

‎05-19-2020 10:05 - last edited on ‎08-10-2020 06:23 by Fitbit Moderator

Hi,

I have a versa 2 and it doesn't count the calories properly. Every time I am doing 2 workout, for I don't know what reason the calories are not added together.For example I run and I burned 436 calories and than I cycled and I burned 235 calories, but my versa shows 513 calorie. I don't understand why.

Thank you!

 

 

Moderator edit: updated subject for clarity

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‎08-10-2020 06:22

‎08-10-2020 06:22

Hi @Merylou, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it's been missing calories burned.

 

Please restart your Versa 2 as described in this help article. After this, check out this help page, which explains how your Fitbit device calculates your calories burned.

 

Also, I'd like to share this article, so you can learn how to track your workouts with your Fitbit device. Finally, monitor your watch for the next 48 hours and see if it tracks your calories burned accurately.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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