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Versa 2 is not charging

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‎06-07-2022 20:15 - last edited on ‎06-08-2022 09:02 by Fitbit Moderator

‎06-07-2022 20:15 - last edited on ‎06-08-2022 09:02 by Fitbit Moderator

I own 3 fitbits in 4 years. First two  were  charge 2. The last one is charging but screen is black.  Less than two years ago, I got a versa 2  that stopped  charging recently so I purchased a new charger.. It  kept charge for about 2 weeks then went dead. Now I am without a working watch. I take good care of my versa 2...not even get it wet even though it's waterproof to an extent. Customer service was not able to help and I was told I'm out of warranty but was offered 20% discount towards a purchase.  Clearly,  I'm not happy with Fitbit products

 

 

Moderator edit: updated subject for clarity. 

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‎06-08-2022 09:43

‎06-08-2022 09:43

Welcome to the Fitbit Community, @Kathy2009. Thank you for sharing your experience with your Versa 2. 

 

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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