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Versa 2 is not counting steps

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‎01-08-2021 13:01 - last edited on ‎01-10-2021 18:43 by Fitbit Moderator

‎01-08-2021 13:01 - last edited on ‎01-10-2021 18:43 by Fitbit Moderator

I purchased a Versa 2 in Aug 20 for my other half. It has stopped counting my steps. I’ve restarted it, reset it back to factory settings, unpaired and paired it back to his phone, but can’t get it to work. I’ve tried all the things mentioned on the forum, 100 steps etc to no avail. Can anybody help? 

 

Moderator Edit: Clarified subject

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‎01-10-2021 18:43

‎01-10-2021 18:43

Hi @Poppymonster, welcome to the Community Forums.

 

Thanks fore bringing this to our attention and for trying some troubleshooting steps before posting over here. Because you're still experiencing difficulties even after trying some troubleshooting steps, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.  

 

In the meantime they contact you, let me know if you have any additional questions.

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