Versa 2 is not properly syncing

[Pat-Yan]

I did some hiking ystdy, Took about 1.5hrs, Fitbit dashboard shows l’ve climbed 65 flights. But when l sync, it only shows 23min of steps, The sync doesn’t tally, Had no problem with my charge 2, but tis versa 2 did not display the right time taken

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Pat-Yan, welcome to the Community Forums. I'm sorry to hear about the syncing difficulties you've been having with your Versa 2. I'll be glad to help you with this. 

Are you using and wearing both Fitbit devices? Charge 2 and Versa 2? If so, I'd recommend taking a look at this help article to avoid missing data: Can I use more than one Fitbit device with the same account?

On the other hand, for troubleshooting steps about the syncing difficulties, see: Why won't my Fitbit device sync?

Hope this helps, let me know if you need further assistance. 

[Pat-Yan]

Hi,
Currently only syncing Versa 2.
I meant the last time when l was using Charge 2, the steps were logged in
properly. But Versa 2 seems to be lagging much.

Thanks for checking.
Pat

[MarreFitbit · Accepted solution]

Hey @Pat-Yan, thanks for getting back. If you feel that your Versa 2 is not accurately tracking your data, please see: How accurate are Fitbit devices?

Also, as I recommended above, if you have syncing difficulties, see: Why won't my Fitbit device sync?

Give this a go and let me know how it goes.