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Versa 2 is not responding

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‎02-26-2020 19:47 - last edited on ‎12-10-2021 17:38 by Moderator Alum

‎02-26-2020 19:47 - last edited on ‎12-10-2021 17:38 by Moderator Alum

My Versa 2 is dead , is not working.. I have bought this 3 months back.. I cannot see anything happening on watch.. screen is black..

 


Moderator edit: subject updated for clarity 

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‎02-26-2020 22:32

‎02-26-2020 22:32

Hi @Manujain Try restarting the Versa 2 several times and also try a factory reset. If neither of these revivie it then you will need to contact Support 

Restart your tracker  

Fitbit Support  

 

BUTTON FACTORY RESET FOR VERSA 2
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

Community Council Member

Helen | Western Australia

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