Versa 2 is not responding

[CoreySchwarz]

Hello all! I’ve had my Versa 2 for around 5 months, and it has worked perfectly. However, earlier today, the screen randomly became extremely bright and had an orange tint to it. I’ve gone to the settings and changed it to Dim, High, etc. and the brightness stays the same no matter what. The battery is also draining extremely quickly as well. I tried factory resetting, but that did not work either. Any ideas on what I can do?

Moderator Edit: Clarified subject

[CoreySchwarz]

Update: After trying another factory reset, my FitBit is now not connecting to my device either. When connecting to Bluetooth, it gets stuck on “Connecting to device.” I’m kind of at a loss of what to do right now 😅

[okaySorbet]

Hi, is yours also flashing with lines? It sounds exactly like my issue that came up today out of nowhere about 5 hours ago. I have no idea what set this off. 

[Savanah828]

Did you fix it?? Mine is doing this but I have an original versa

[CoreySchwarz]

Fortunately, I do not seem to have any lines flashing across the screen. I’m wondering if this is a widespread issue?

[CoreySchwarz]

Also, unfortunately, I have not found a fix yet. It still does not want to connect to the app 😞

[Savanah828]

I'm hoping so

[okaySorbet]

Savanah - no I’ve tried resetting it multiple times. It’s also died in a matter of hours with 60% battery life 😑

[CoreySchwarz]

Yup, that’s exactly how mine is acting! It randomly got extremely bright and would not turn down, then died in a matter of hours

[Savanah828]

Purple and white lines is all I see after a "reset"

[okaySorbet]

Uggghhh, do you think it was the update? A delayed issue? I’ve only had mine a couple months and I updated without thinking that there could be bugs like this! I plugged mine in to charge for a matter of minutes (5max) and it’s showing it still has 60% battery despite dying on me 

[Savanah828]

I want to hope that it is. I tweeted support

[okaySorbet]

I hope support gets back to you fast 🤞🏼🤞🏼

[MarreFitbit]

Hello there @CoreySchwarz, @okaySorbet, and @Savanah828. I'm sorry to hear that you were having such a trouble with your smartwatches' screen. I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and saw that they helped you to get back on track.

Let me know if there's anything else I may do for you.

[okaySorbet]

Hello! Yes, I contacted support and was issued another Fitbit. I have not had a chance to set it up so I’ll get to that tonight. Thanks so much for your assistance!

[MarreFitbit · Accepted solution]

Hi there @okaySorbet, thanks for the update. I'm glad to hear you were offered a replacement. 😉  

If you’re replacing your watch with the the same model, you’ll be asked to confirm the replacement. For instructions on how to remove a Fitbit device from your account, see How do I remove a Fitbit device from my account?. Then, set it up as follows:

1. Tap the Today tab and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope that helps, we'll be around if there's anything else we may do for you.