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Versa 2 is not syncing properly

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‎07-15-2023 04:12 - last edited on ‎07-31-2023 03:53 by Fitbit Moderator

‎07-15-2023 04:12 - last edited on ‎07-31-2023 03:53 by Fitbit Moderator

My Versa 2 randomly stops synching eg when my tracker says I have done 87000 steps (slight exaggeration...), the app doesn't reflect that.  Alexa, weather and sleep tracking keeps stopping.  Exercise doesn't track.  As soon as I open the app, everything fires up.  Any ideas?

Moderator Edit: Clarified subject

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‎07-15-2023 19:26

‎07-15-2023 19:26

Hi @Cheryl1957cay - your syncing problem may be due to a battery saving setting on your phone not allowing the Fitbit App or associated services to run in background.

To eliminate other sync issues try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

Author | ch, passion for improvement.

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1 REPLY 1

‎07-15-2023 19:26

‎07-15-2023 19:26

Hi @Cheryl1957cay - your syncing problem may be due to a battery saving setting on your phone not allowing the Fitbit App or associated services to run in background.

To eliminate other sync issues try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

Author | ch, passion for improvement.

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