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Versa 2 is not syncing properly

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‎12-22-2023 05:00 - last edited on ‎01-28-2024 10:50 by Fitbit Moderator

‎12-22-2023 05:00 - last edited on ‎01-28-2024 10:50 by Fitbit Moderator

when I open my fitbit app, it does not automatically sync with my versa 2. I have to manually swipe down in order to start the sync. I've rebooted, re-paired my device, and everything else the Fitbit help people said to do. continual sync is NOT a good answer. Nothing works. The app should sync automatically every time it is opened.

Moderator Edit: Clarified subject

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‎12-22-2023 06:03

‎12-22-2023 06:03

This affects multiple watch models, and many users. Sense and Versa 3 in my household, both have random sync issues. I would keep doing what you are doing, all the normal troubleshooting, until there is a fix. I would not recommend calling customer support, my wife did that before asking me for help and they made the situation worse for her watch.

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