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Versa 2 is not syncing

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‎10-14-2023 06:03 - last edited on ‎10-14-2023 08:00 by Fitbit Moderator

‎10-14-2023 06:03 - last edited on ‎10-14-2023 08:00 by Fitbit Moderator

The Fitbit app on my IPhone got a new update and layout about two weeks ago. All step and sleep history disappeared and now my Versa 2 will not connect to my phone and the app is of no use.   

The Watch does not find the internet and is not shown on my Watch?  
What can I do to fix this?

 

Moderator edit: clarified subject.

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3 REPLIES 3

‎10-14-2023 07:57

‎10-14-2023 07:57

It's good to see you participating for the first time in the community @Pyttprytz.

Thank you for sharing the inquiry regarding your Versa 2.

I'm sorry to know the inconvenience.

Please if you haven't done so already, please try the following steps that have been useful for other users: 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the steps suggested here.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

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‎10-18-2023 11:04

In response to ManuFitbit

‎10-18-2023 11:04

Thanks for your help👍 did what you suggested and also pressed long the watch button. Now the sync worked just fine!🙌

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‎10-19-2023 12:15

In response to Pyttprytz

‎10-19-2023 12:15

Perfect! Thanks for replying and letting me know that @Pyttprytz 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

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