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Versa 2 is not tracking GPS data

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‎12-04-2020 02:52 - last edited on ‎12-05-2020 06:18 by Fitbit Moderator

‎12-04-2020 02:52 - last edited on ‎12-05-2020 06:18 by Fitbit Moderator

My Versa 2 can't seem to tack my route with GPS - When I've finished running my route is a straight line.

It also won't connect to track exercise unless I manually sync it within the app, which is time consuming and annoying - am I missing something?

 

 

Moderator edit: updated subject for clarity

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‎12-05-2020 06:17

‎12-05-2020 06:17

Hi @Krabie, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it's not tracking your GPS information or data. I totally understand how you feel about this.

 

I'd like you to restart your Versa 2 as described in this help article. After this, check out this help page, which explains how the GPS feature works on your Fitbit device. It also includes some troubleshooting steps for you to try.

 

Finally, monitor your watch during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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