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Versa 2 is not tracking distance accurately

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‎12-05-2020 18:36 - last edited on ‎12-07-2020 06:34 by Fitbit Moderator

‎12-05-2020 18:36 - last edited on ‎12-07-2020 06:34 by Fitbit Moderator

About a month ago, my Fitbit wasn’t accurately tracking my walking trail lap distance. My Fitbit started measuring 1 mile after walking 3 laps. But each lap is .5 miles. Up until a month ago, it was measuring the walking trail at .5 miles / lap.

 

 

Moderator edit: updated subject for clarity

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‎12-07-2020 06:33

‎12-07-2020 06:33

Hi @Joyb8324, welcome to our Fitbit Community. Since you mentioned that your Versa 2 has not tracked your distance properly, I'd like you to restart your Versa 2 as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your distance traveled.

 

Finally, monitor your watch during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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