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Versa 2 is not tracking my data

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‎07-11-2022 02:08 - last edited on ‎07-12-2022 11:09 by Fitbit Moderator

‎07-11-2022 02:08 - last edited on ‎07-12-2022 11:09 by Fitbit Moderator

My watch is not doing my steps and cals and miles and is sync to my phone but is not showing any of my activities on my app eg steps,miles,cals,excersice.ive reconnected it,I've reboo

 

Moderator Edit: Clarified subject

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‎07-11-2022 04:47

‎07-11-2022 04:47

Hi @Kezzap - sounds like your watch is not syncing. The first thing to try is to logout of the app and restart both watch and phone and try to sync.

Author | ch, passion for improvement.

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‎07-11-2022 06:27 - last edited on ‎07-12-2022 11:10 by Fitbit Moderator

In response to Guy_

‎07-11-2022 06:27 - last edited on ‎07-12-2022 11:10 by Fitbit Moderator

OK will try that thanks.Sent from my Galaxy

 

Update: I've logged out and then back in and reconnected to my phone and still not done it,I'm getting texts and messenger and it's telling me I need to move but not logging anything.

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‎07-12-2022 11:10 - edited ‎11-19-2023 03:37

In response to Kezzap

‎07-12-2022 11:10 - edited ‎11-19-2023 03:37

Hi there, @Kezzap. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2. I understand where your concern is coming from. @Guy_ Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Have a good day. 

Maria | Community Moderator, Fitbit


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