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Versa 2 stuck on Fitbit Logo

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‎07-12-2022 03:37 - last edited on ‎07-12-2022 10:53 by Fitbit Moderator

‎07-12-2022 03:37 - last edited on ‎07-12-2022 10:53 by Fitbit Moderator

3 days ago,  my Versa 2 stopped working. The logo would slowly flash (on for about 10 seconds,  off for about 10 seconds). It would not respond to manual shut off (holding the side button for 10 seconds). It would not respond to manual factory test (hold down the button for 8, release for less than 2, hold again... would not vibrate). 

 

I waited until the battery completely died,  then charged. I attempted to try all of the recommendations I could find online and in these forums. I turned off bluetooth. I  unsynced and unpaired multipletones over the course of several days. I removed re-downloaded the app on my phone. I re-set up the Versa tracker multiple times. Sometimes it wouldn't connect,  sometimes it would. When it would,  it said there was an update. I tried updating multiple times via wifi and bluetooth.  The updates always failed. 

 

Again,  I searched the forums to figure out why the updates weren't working. It said to turn off device. I tried... several times. The tracker would not respond to holding the button OR swiping to get to any other page. 

 

It's been 3 days of trying all of the typical fixes I could find on the forums and the internet. It is Amazon Prime day and I'm THIS close to just getting something new. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-12-2022 04:12

‎07-12-2022 04:12

Hi @KendraW - I found this which seems similar to your case. It might help.

 

To download a new firmware make sure your watch is on charge and both phone and watch are near the same 2.4 GHz wifi for best success.

 

Some reasons why it does that are a failure in:

 

  • third party clock face
  • a clock face change
  • a firmware update
  • the hardware
  • others

Author | ch, passion for improvement.

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‎07-12-2022 10:57 - edited ‎11-20-2023 13:38

In response to Guy_

‎07-12-2022 10:57 - edited ‎11-20-2023 13:38

Hi there, @KendraW. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. @Guy_ Thanks for your help!

Since you've exhausted all troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎07-12-2022 13:43

‎07-12-2022 13:43

I am having the exact same issue! I have done the exact same things to problem solve. Nothing is working 

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