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Versa 2 is not tracking my data

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‎08-23-2022 11:28 - last edited on ‎08-23-2022 11:43 by Fitbit Moderator

‎08-23-2022 11:28 - last edited on ‎08-23-2022 11:43 by Fitbit Moderator

The app says that it is syncing, but my steps and what not are not counting on my watch...but they are in the app. 

 

Moderator Edit: Clarified subject

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‎08-23-2022 11:44

‎08-23-2022 11:44

Hi there, @Mlswain. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎08-23-2022 14:08

‎08-23-2022 14:08

My issue with versa 2 is not tracking correctly suddenly stopped few months ago it's not even a year old . My usual walk of 4 miles only pulls half data and looks like I walk in straight lines across water 

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