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Versa 2 is not tracking my data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-22-2023 04:40 - last edited on ‎08-22-2023 09:35 by Fitbit Moderator

‎08-22-2023 04:40 - last edited on ‎08-22-2023 09:35 by Fitbit Moderator

My fitbit is not calculating my data I have fitbit premium they will not give me a refund


Moderator Edit: Clarified subject

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‎08-22-2023 09:56

‎08-22-2023 09:56

Hi there, @HunyB. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 2.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


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‎08-22-2023 13:35

In response to MarreFitbit

‎08-22-2023 13:35

Yes I've contacted them. It's just sad that you pay for a feature and can't
use it. What's the point of purchasing subscription when something goes
wrong you're stuck with it. Makes no sense

MarLisa Dillin
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