Versa 2 is not tracking my data

[CarmenDR]

Versa 2 is not tracking anymore.

the first time was 2 weeks ago, then I updated everything.

know it’s not working again.

what can I do more?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @CarmenDR. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 2 stopped updating your data. I understand your concern, I will do my best to help you with this!

To better assist you, would you mind clarifying if your Versa 2 is not tracking your data on the device itself or the data is not updating on the Fitbit app? Have you tried any troubleshooting steps to rectify the issue?

If you haven't done so yet, I'd recommend restarting your Versa 2 by following these steps. For the syncing issues with the Fitbit app, see Why won't my Fitbit device sync?

[NeilTB]

Maria, there has been major loss of functionality on the app for well over three weeks now. Why has there been no acknowledgment or communications to users? There’s multiple threads - and what they all have in common is no response from any of the staff. 

[CarmenDR]

I already did that , but it’s not helping.

the data is also not tracking on the Watch.