Versa 2 stuck on the Fitbit logo

[Pri08]

My versa 2 suddenly got turned off and is not turning on. I keep seeing the logo flashing but it never turns on. How much time ever I hold the button it doesnt vibrate and keeps flashing the logo


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Pri08. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend the following steps in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Pri08]

This actually worked. Thanks a lot.

Now it’s turned on. I see that the charge is draining faster than before.
Any thoughts?

[MarreFitbit]

@Pri08 I'm glad to hear that the steps recommended did the trick. 

Regarding the battery, I'd recommend making sure that your phone's software version is updated. For more information, refer to Check & update your Android version or Update your iPhone or iPad

If you haven't done so yet, please try all tips and recommendations provided here Can I extend my Fitbit device's battery life?